Valeo Service
Valeo Service is the Aftermarket Specialist serving both auto manufacturers with original equipment spares and the independent aftermarket. We offers spare parts and services to professionals in the mobility aftermarket: automaker aftermarket networks, independent aftermarket dealers and workshops, EV charging solution dealers and installers and electric bicycle repair shops.
We care for you is a new vision of our relationship with our clients beyond individuals, as part of a greater market place. Our company has a full fledged service oriented thinking always aiming at anticipating customers needs.
In the midst of the greatest transformation in automotive aftermarket history, Valeo Service is leading the change towards a more digital, technological and sustainable future.
As an Augmented Service company, our mission goes beyond supplying top-quality spare parts, but also a full suite of smart, trusted, sustainable value-added services that empower you to master industry changes and offer you a premium experience.
We Care for You
“We Care for You” is a new way of creating relations not only with our clients, but also with the rest of the market. Valeo Service has a very developed service area. Our number 1 goal: our customer satisfaction. We share this philosophy with all our customers: distributors, workshops and consumers. By communicating this strategy, we emphasize on emotions based on rationality. Our customers will trust us only if we succeed in demonstrating that we are experts.
There are six main pillars we base our strategy on:
- Product specialist: advanced concepts, products and services to improve the driver experience
- Technical specialist: services and tools to support workshops and drivers
- Marketing specialist: category management, loyalty program, promotion schemes to boost the sell-out of our customers
- Customer care specialist: Real-time order, claim and queries management
- Logistics specialist: high service rate, thanks to the proximity of our warehouses
- Digital specialist: advanced technologies, direct interaction and customer centric attitude. Our aim is to use the latest technologies to improve the customer experience.
A sustainable partner
As part of its STEPS strategy, Valeo Service is implementing various initiatives to position itself as a value-creating partner for all aftermarket mobility players: a Smart, Trusted and Sustainable partner offering a Premium Experience. Valeo Service added nearly 5,500 new products in 2024.
Valeo commits to greater sustainability
As the automotive industry accelerates its shift towards more sustainable mobility, Valeo is leading the way with concrete actions aimed at reducing environmental impact and preparing the aftermarket sector for the mobility of tomorrow.
From promoting the circular economy and pioneering eco-designed products to empowering mechanics through cutting-edge training programs, Valeo is actively shaping a more sustainable and resilient future for the industry.
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